Refund Consumer Without A Return
To provide a Customer a refund without them returning an item, the order must already be in the Shipped status. Refunds can NOT be provided to customers before the item has shipped.
Let's take a look at the steps for creating a refund without the Consumer returning the product.
To initiate a refund, select the checkbox next to the item(s) which need to have a refund applied and select the "Return/Refund" button.
Enter the amount which needs to be refunded back to the consumer in the editable "Refund Total" box. Once complete, select "Create" to submit the refund to be processed back to the Consumer's original method of payment.