Creating and Processing Exchanges

Returns can occur in two different ways:

1. A consumer can request a return by accessing their My Account and requesting a return. When this occurs, the admin's of the business who have the "New Refund Request" notification selected in their user profiles. Consumers who request returns will not immediately receive instructions on how to return products as businesses need to first approve the request to return.

2. A consumer can contact the fulfilling business directly to create a return. When a return is created in the Quivers order details panel, a return does not need to be approved for the consumer to receive return instructions.

Let's take a look at how to process or create a return:

	To initiate a return for a consumer, select the checkbox next to the item(s) which are being requested to be returned. If a customer has created the return from their "My Account", the items which have been selected for return will display the orange status label of "Return Requested." If that is the case, the request to return has already been created and the "Approve Request" button should be utilized instead of the steps below. Once the item(s) have been selected, confirm creating the return by selecting the "Return/Refund" button. A pop-up window will open with the selected return items. Confirm the return by selecting the "create" button at the bottom of the pop-up.
	Approve request button will only be active if the consumer requested the return from their My Account. Selecting approve request will send the consumer instructions on how to return their product to your business address location.
	Deny request button will only be active if the consumer requested the return from their My Account. Selecting deny request will send the consumer an email that their return is not able to proceed.
	Once the return has been created, the refund customer button will be active. Once the items are received back, the refund customer button will trigger Quivers to refund the consumer for their return. *Note: do not select the refund customer button until the return has been received from the customer.