How to Claim an Order in the Merchant Order Detail Panel
Claiming an order is the first step in the order fulfillment process. When first entering the Order Details Panel, all the items within the order will automatically be selected. To confirm the items you want to claim, you can uncheck any items you do not want to claim, and then select the "Claim" button within the claim tab. If the items are not in the claim tab, the order is no longer available to be claimed.
|Selecting the Claim button will confirm that you want to claim the checked items and will move them to next tab of fulfillment, "Ship".|
|The Resend button will allow a Merchant to send the order to the full order network. The order will not go through the Fulfiller timers, but rather be available to all Fulfillers again who are able to fulfill the order.|
A Merchant can send an item or items to a specific Fulfiller of their choosing. When this button is selected, a pop-up will ask you to type in the name of the Fulfiller you want to send the item(s) to and for how long. That Fulfiller will then have exclusive access to the item(s).
|To cancel an item or items, use the checkboxes on the left to select which items should be cancelled and select the cancel button. A pop-up message will ask you to confirm that you would like to cancel the items. The consumer will then be notified of the cancelled items.|
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