The Quivers Order Overview Panel

The Quivers order overview panel provides a full summary of orders and their current statuses. This panel also provides access to the Order Details Screen which is where orders are processed on Quivers. Merchants and Fulfillers have the same view in this screen. Below are all the statuses, columns, and features of this panel and how you can utilize them on Quivers.

Let's take a look at the different sections:

	At the top of the Order Overview Panel is the ability to search for an order based on the Order Id, Products, Customer Name and Customer Email based and based on the Status of the order by selecting an option from the dropdown.
	The Print Packslips button allows you to bulk print multiple packing slips at once. Simply click the button, then check off the box to the left of each order you wish to print a slip for.
	Customize what product data fields display in the "Products" column by selecting the Display Settings button and selecting the checkbox next to each product reference field. The column will update to display that product information.
	When "Refresh Orders" is selected, the panel will look for any new orders that have been placed.

Status - The first column in the order overview screen is a list of statuses for items so businesses can know where the order left off in the fulfillment process or post-fulfillment process. The statuses can be filtered by utilizing the dropdown menu to the left of the search bar as shown below.

Status labels & their meanings:

	Most orders receive a fraud status immediately, but some need escalation before a decision can be reached. Orders in this status need an escalated review from our third party partners (Signifyd) in order to determine if the order is fraudulent or not.
	If an order is Rejected by the Signifyd solution, the order will not be able to be processed unless the fraud decision is overridden by the Merchant within 24 hours of a fraud decision being reached.
	The timer countdown next to the Available label means the order is currently available to fulfillers. This timer will indicate how much longer Fulfillers have with an order. **This may include hours that are taken into consideration for timer snooze periods.*
	If the order displays as "(Merchant)" this means the order is not available to fulfillers and it is up to the Merchant to either send to fulfillers or fulfill directly.
	Orders which have been claimed for fulfillment will have a "Claimed" status next to them. They still need tracking information added and to be marked as shipped before the order is "complete" in the Quivers system.
	Fulfillers that claim orders on Quivers to fulfill will trigger the "Authorized Fulfillment" label on the Order Overview Panel. A Merchant can see which specific Fulfillers is fulfilling the order by clicking on Orders from the Order Overview Panel.
	Once an item has had tracking information added and been "completed" by being marked shipped in the Quivers panel, a Shipped label will display. Items can have different statuses in Quivers, so the shipped status may be for only part of the order.
	If a customer has requested a return, the fulfilling business will be notified and the item(s) will have a "Return Requested" status next to them indicating a business need to approve the return before the customer can send the product back to be refunded.
	Returned means the product has been sent back to the business and the customer has been refunded for their purchase.
	When a consumer selects a faster shipping at checkout, the order will display "Expedited Shipping" to let Merchants and Fulfillers know that the consumer expects the product to be shipped to them faster than the normal shipping experience.
	If an order is cancelled by a Merchant, the order will display Cancelled. This means the customer's order was not fulfilled and they were not charged for the transaction. This can NOT be reversed in the Quivers Admin Panel.

Order ID - The value in this column displays the order reference number that Quivers assigns to the order at the time the customer places the order. The customer receives this order ID on all transactional emails as a method to reference their order.

Marketplace - This column displays the Merchant-named shopping environment where the consumer placed their order. The order overview screen can use the Marketplace filter at the top of the screen to filter orders to only display from a single environment.

Products - The listing of which products were purchased will display in the "products" column of the Order Overview Panel. If there are many products in a particular order, you can hover over the product listing to see products which are not able to be displayed in the column.

Qty - The number of products which are within the order will display in the Qty column.

Claim Total - The amount that a business would receive for fulfilling an order will be listed in the Claim Total column. This does not include the total if an order is partially fulfilled. The partially fulfillment claim totals will be available within the order details panel.

Customer - The customer name which is listed in the customer column is the "ship to customer" and not the billing customer. The name is listed here for order reference purposes in case the customer reaches out to the merchant directly. More customer details can be accessed via the Order Details Panel.

Location - Each order includes the shipping location to indicate to businesses (Fulfillers and Merchants) where the order is being shipped to. Some businesses may find certain shipping locations more optimal to claim than others.

The Quivers Order Overview Panel

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