Quivers Overview & Fulfiller FAQ
What Is Quivers?
Quivers provides merchants with a full eCommerce solution that engages authorized fulfillers for fulfillment, enabling new marketplace opportunities and omni-channel experiences.
Quivers enables the Merchants to share orders made on a Merchant’s website with Authorized Retail Connections. Authorized Fulfillers are notified about the opportunity to claim and fulfill the order instantly. The Quivers timers are designed to drive local fulfillment first and give a fair and equal opportunity to all retail partners, while still keeping the consumer experience in mind.
How Does Quivers Work?
When a Merchant signs up to Quivers, the first step is to get their store up and running. Let’s take a look at those steps:
- Merchants build their product catalog with images, descriptions, and prices. This means that there is no action on the part of the fulfiller to enter any product information.
- The Merchant then creates fulfillment rules around which fulfillers can fulfill what products and from which regions. There are multiple settings and timer configurations that go into how an order is shared with fulfillers.
- Once the Merchant has created their shopping sites (referred to as Marketplaces on Quivers), they will invite their fulfillers to join Quivers.
- Fulfillers configure their admin panel by registering as a user, registering your business, adding business details, and sending a connection request to the Merchant(s) that fulfillers want to fulfill orders.
- As orders are placed on the Merchant’s website, authorized retail partners will be notified on a first come, first serve basis. Quivers drives local retail connections to the consumer, so locality is the most common calculation in which fulfiller is notified at what time per order.
Quivers Order Timers
Ensuring orders are fulfilled through the right channels is key to ensuring both fulfiller and consumer satisfaction. Quivers’ Order Timers allow multiple levels of opportunity for retail order fulfillment. The first claiming level of “Favoring” provides Merchants the ability to designate fulfillers in the network who have exclusive access to orders before calculations based on location. A “Local Timer” compares the consumer's shipping address to the fulfiller’s location, notifying based on closest to furthest proximity over a period of time. A “Territory” timer level enables configured groupings of states and/or countries to allow further opportunity for regional fulfillment.
As you process orders on Quivers, notifications are automatically sent to the consumer:
Order Confirmation - This notification is sent when a successful order has been placed. It is branded according to the business information of the merchant who sold the product.
Order Shipped - This notification is sent when tracking information has been entered in Quivers and a shipment has been created. The notification will be branded according to the business information of the merchant fulfilling the order.
Order Cancellation - If an item is canceled, the consumer will receive a confirmation letting them know the item has been canceled.
Return Requested - When a consumer requests a return from their “My Account”, this notification lets the consumer know their return is being reviewed and they will receive an approval or rejection notice depending on the business's decision.
Return Request Approved - When a business confirms a return is acceptable, the consumer receives instructions to send the product back to the fulfilling business.
Return Request Rejected - When a business denies a request for return, the consumer is let known their return was not accepted and they can contact the business for further details.
Return Approved - Once the business receives the returned product back and processes the return as “refunded” in Quivers, this notification will let the consumer know their form of return has been processed.
Shipping & Packaging
Below are some preferred packaging methods:
- Printed labels must be used for consumers and return addresses (no handwriting).
- Include Quivers-generated packing list in or on the carton with Authorized Fulfiller’s contact information. This is available in your admin panel for each order. The packing slip is generated custom with your logo and Company Information.
- Fulfillers can promote its own store/website provided that no competing Merchants are featured in the marketing materials included with the shipment.
- Shipments must be trackable and have a valid tracking number.
Returns On Quivers
Returns created by consumers can be either approved or denied depending on your own business rules. A consumer can request a return from their my account which results in an email notification letting you know a consumer has made a request to returns. Alternatively, they may reach out to the business directly.
Quivers Settlements & Payments
Quivers utilizes a third party tool called “Paylution” as their pay portal. Paylution (www.paylution.com) is an easy-to-use, secure, global online Pay Portal dedicated to your organization and its associates. Paylution allows you to receive payments electronically and transfers them quickly and efficiently into your bank account or onto a Paylution Visa Prepaid Card (where available). Quivers will automatically create your Pay Portal account for you. Once your Pay Portal account has been created, an activation email will be sent to your email address from firstname.lastname@example.org. This email notification will contain instructions on how to activate your account. If you do not receive the notification email or need to request a new activation email, go to www.paylution.com, click the “Forgot Password” button, and enter your email address. A new activation email will be sent to you.
Your payments will automatically be credited to your Pay Portal account. Once funds have been credited to your account, you will receive an email notification from email@example.com letting you know this has taken place.
Once you receive funds, you can easily transfer them to any financial institution in your country by following the steps outlined in the section “Cashing Out.”
Quivers Taxes & Accounting
Taxes are based on current and local tax laws. The Quivers system is responsible for calculating how much tax, and when tax should be applied. Quivers calculates tax based on the rules listed below.
In origin-based states, sales tax should be collected based on where you, the seller, are located.
Let’s say, for example, you live and/or sell out of Carlisle Pennsylvania. Since Pennsylvania is an origin-based state, you charge all customers located in PA the same sales tax rate (6 percent) no matter where they live. If you live and/or sell out of Philadelphia, you’re required to charge that same 6 percent PLUS a local tax of 2 percent to all of your customers in PA.
Most states follow the destination-based system. In destination-based states, the correct sales tax rate is based on where the buyer is located (the destination of the sale). The reason this can be more confusing than origin-based states is that states can have hundreds of tax jurisdictions, meaning you could potentially have to charge hundreds of different tax rates.
Here’s an example. Let’s say you live and/or sell in Columbia, South Carolina. You make a sale to a customer in Chesterfield, SC for an item that is not exempt from sales tax. According to the State of South Carolina Department of Revenue, you are required to charge that customer 8%. That 8% is the sum of the state rate of 6% PLUS a 2% local tax.
The Quivers reporting dashboard includes comprehensive reports to provide insights into day-to-day activities on Quivers. Let’s take a look at the available reports:
Total Shipped Orders Amount
Orders by Day of Week
Average Order Value
Sales by State
Sales by Marketplace
Order Details by Item
Order Details by Product Variant
Order Details by Order
Total Refunds Amount
Will I Have Enough Time To Check To See If I Have The Product In Stock Before It’s Gone?
Merchant carefully sets the timers to give all fulfillers an equal opportunity while keeping the consumer experience in mind. The goal is to keep the claim cycle short and have the order fulfilled as close to the consumer as possible, maybe even making in-store-pickup an option. The fulfiller needs to have stocked the product and be ready to ship it out.
Can The Merchant Drop Ship An Order That I Claim?
No. Orders may only be claimed for products that are currently in stock at the time of claiming.
What If I Want To Claim An Item But I Don’t Have It In Stock? Can I Order It From The Merchant Then Ship It Later?
No. Orders claimed must be shipped within 1 business day from the date the order is claimed.
Will There Be A Disclaimer Stating The Order May Be Filled By A Third Party?
Yes. Once the order is placed, an acknowledgment email will be sent to the customer outlining that an authorized fulfiller may be fulfilling the order.
Do All Authorized Fulfillers See Which Fulfiller Fulfilled The Order?
No, although each authorized fulfiller will be able to see what products are being on the merchant’s online store, to inform authorized fulfillers of consumer purchasing trends on the merchant’s online store.
What Happens If A Fulfiller Does Not Claim An Order?
If an order is not claimed by a fulfiller after 24 hours (excluding weekends and holidays), the merchant will reserve the option to fulfill the order directly.
How Do Authorized Dealers Get Paid?
The shipment tracking number must be entered into the system for an order to go to the queue for payment. Quivers settles with authorized fulfillers twice monthly.
Does A Customer Pay Shipping For Returned Items?
Yes, if the customer changes their mind. No, if an authorized fulfiller shipped incorrect size, color, item, or if an item was defective.
What Are The Shipping Fees?
The merchants you are partnered with define the shipping fees. You can reach out to those merchants, or you can view the shipping fees being captured from the consumer in the order breakdown.
Is There an App Available?
Yes, the Quivers app is available on both iOS and Android platforms.
I’m ready to sign up. What do I do next?
The merchants will be sending the initial invitations to their authorized fulfillers. You can get a head start by clicking here to register early!