Common Payment Questions

Common Payment Questions

When will I get paid?

Payments are made within 5 banking days of the end of the previous settlement period.  Payments are made to you through our payment partner, Paylution.

At what point in order processing am I paid?

Payment can only be set up for processing after the settlement period when an order is shipped. Items in pending shipment status are not eligible for payout. 

When is the next settlement period?

There are two settlement periods per month. Settlement periods are for the 1st to the 15th and the 16th through the last day of the month, using actual ship date.

I have not received a sign-up email for Paylution yet. Why not?

Your sign-up email will be sent at the latest after the first settlement period during which you have made a shipment and have a payment due to you.

What does the Paylution sign-up email look like?

You will receive 2 emails: a Paylution activation email from Paylution and an email from accounting@Quivers.com with your Membership ID number, which you will need in order to activate your Paylution account. You will receive these emails on the date of your first settlement, at the very latest.  (Please note that your Membership ID number is also your Quivers Merchant ID number in the Accounting Tab in the Settings page of your Quivers Admin Panel.) 

Your Paylution activation email will go to the email you have in your Accounts Receivable Contact section on the Quivers Admin Panel. If you would like your activation email to go elsewhere, please change the email address in your AR (Accounts Receivable) Contact section.

How much will I be charged for claiming an order?

Please speak with your merchant partner about transaction fees on orders.

Why haven't I been paid for my order?

Common reasons why an order may not have been paid include:

• Items must be marked shipped in the Admin Panel to trigger eligibility for payment
• The previous settlement period has not been paid yet; it may take five (5) banking days after the end of the settlement period for you to be paid
• The order was shipped in the current settlement period which has not yet closed