Common Payment Questions
When will I get paid?
Payments are made weekly, and Payments are made to you through our payment partner, Paylution.
At what point in order of processing am I paid?
Payment can only be set up for processing weekly when an order is shipped. Items in pending shipment status are not eligible for payout.
When is the next payment period?
Payments are made every week (weekly). Using the actual ship date.
I have not received a sign-up email for Paylution yet. Why not?
Your sign-up email will be sent during sing-up or latest after you shipped the first order.
What does the Paylution sign-up email look like?
You will receive two emails: a Paylution activation email from Paylution and an email from accounting@Quivers.com with your Membership ID number, which you will need to activate your Paylution account. You will receive these emails on the date after your first shipment, at the very latest. (Please note that your Membership ID number is your Quivers Merchant ID in the Payouts tab of your Quivers Admin Panel.)
Your Paylution activation email will go to the email you have in your Accounts Receivable Contact section on the Quivers Admin Panel. If you would like your activation email to go elsewhere, please change the email address in your AR (Accounts Receivable) Contact section. The same should be updated on the payportal (Paylution) by logging in to www.paylution.com
How much will I be charged for claiming an order?
Please speak with your merchant partner about transaction fees on orders.
Why haven't I been paid for my order?
Common reasons why an order may not have been paid include:
- Items must be marked shipped in the Admin Panel to trigger eligibility for payment
- The order was shipped in the current settlement period, which has not yet closed.
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