Accessing Your User Settings in Quivers
Each Admin or Sales role on the Quivers Admin Panel includes a user account where personal notification settings can be configured separately from the Business Settings.
To access User Settings, you must be logged into the Quivers Admin Panel with the account you wish to update. Once logged in, click your name in the bottom left-hand corner. A drop-down option will display for "User Profile."
The User Profile can be configured based on how you would like your information used on Quivers. Let's take a look at the options:
First Name - this should be the first name of the user currently logged into the Quivers Admin Panel
Last Name - this should be the last name of the user currently logged into the Quivers Admin Panel
Email - the email address listed here will be the email address that receives all email notifications from the Quivers system
Phone Number - the phone number added here should be the phone number of the device that you intend to receive Quivers system notifications. This includes SMS (text messages) and pop-notifications (app notifications)
Password - you can update your password at any time. If you have forgotten your password and need to reset it, you can log out and select "Forgot Password" from the login screen:
The Quivers system sends notifications to Consumers and businesses as orders are created and processed on the Quivers Admin Panel. Each individual user included under the User section of the Quivers Admin Panel Business Settings has the opportunity to sign-up (or opt out) for certain notifications. Within in your User Settings, you can manage not only where you want to receive notifications, but also which notifications you care to receive and which delivery methods you prefer. Below is an example of options to select or opt-out of:
New Available/Assigned Order - an order has been synced through to Quivers and is either ready to be claimed, or has automatically been claimed by Quivers
Bad Customer Survey - a Customer has submitted a poor "Customer Survey" regarding the the fulfiller of the order
Connection Approved - a Fulfiller for which your business has sent a connection request for, has approved your request and you can now configure their settings. These settings include: Claiming Groups and Claiming regions
Connection Requested - another business has requested to connect with your business
Fraud Detected - the fraud detection system built into Quivers has flagged an order for being potentially fraudulent
New Product Review - a Consumer has submitted a review on an item to be reviewed for approval by the business. Fulfillers will not receive this notification
New Refund Request - a consumer has requested to return an item via their "My Account" on the shopping portal
Settlement Processed - indicates that a settlement has been processed for the business and the funds are available in the Paylution account
Shipping Timer Expiring - pre-notifies the Fulfiller that they need to ship the order to the consumer in the allotted amount of time indicated by the Merchant
Unclaim Request - notifies the Merchant that a Fulfiller is requesting to unclaim an order; this includes both manually claimed and auto-claimed orders
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