Consumer Notifications Sent by Quivers

Consumer Notifications Sent by Quivers

Below is a list of all notifications triggered by the Quivers system for consumers. You can sign up for these notifications by adding an email in the "Customer Email BCC" field in your Business Settings Detail Tab.

Order Confirmation - Notification is sent when a successful order has been placed. It is branded according to the business information of the Merchant who sold the product.

Order Shipped - Notification is sent when tracking information has been entered in the Quivers Admin Panel and a shipment has been created. The notification will be branded according to the business information of the business fulfilling the order.

Order Cancellation - Notification is sent If an item is canceled, the consumer will receive a confirmation email letting them know that the item has been canceled and will include a total for the items canceled.

Return Requested - When a consumer requests a return from their “My Account”, this notification lets the consumer know their return is being reviewed and they will receive an approval or rejection notice depending on the business's decision.

Return Request Approved - Notification is sent when a business confirms a return is acceptable, the consumer receives instructions on how to send the product back to the fulfilling business.

Return Request Rejected - When a business denies a request for return, the consumer is made aware that their return was not accepted and they can contact the business for further details

Return Approved - Notification is sent once the business receives the returned product back and processes the return as “Refunded” in Quivers, this notification will let the consumer know their form of return has been processed.