Managing Notification Options

Managing Notification Options

Each Admin or Sales role on the Quivers Admin Panel includes a user account where personal notification settings can be configured separately from the Business Settings. Let's look at how these settings can be modified: 

1. To access User Settings, you must be logged into the Quivers Admin Panel with the account you wish to update

2. Once logged in, click your name in the bottom left-hand corner to open the dropdown options and click the blue "User Profile" button 

Each User Account can configure how you want your information used on Quivers. Let's take a look at our options:

First Name - This should be the first name of the user currently logged into the Quivers Admin Panel.

Last Name - This should be the last name of the user currently logged into the Quivers Admin Panel.

Email -  The email address listed here will be the email address that receives all email notifications from the Quivers system.

Password - You can update your password at any time. If you have forgotten your password and need to reset it, you can log out and select "Forgot Password?" from the login screen:

Phone Number - The phone number added here should be the phone number of the device that you intend to receive Quivers system notifications. This includes SMS (text messages) and pop notifications (app notifications).

Notification Settings

The Quivers system sends notifications to consumers and businesses as orders are created and processed in the Quivers system. Each individual created in the User section of the Quivers Admin Panel Business Settings has the opportunity to sign-up (or not sign up) for certain notifications. Within in your User Settings, you can manage not only where you want to receive notifications, but also which notifications you care to receive and in what delivery methods. Let's see what are options are:

New Available/Assigned Order - order has been synced through to Quivers and is either ready to be claimed or has automatically been claimed by Quivers

Bad Customer Survey - a Customer has submitted a poor "Customer Survey" regarding the fulfiller of the order 

Connection Approved  - a Merchant for which your business has sent a connection request, has approved your request and you can now configure their settings. These settings include: Claiming Groups and Claiming regions

Connection Requested  - another business has requested to connect with your business

Fraud Detected - the fraud detection system built into Quivers has flagged an order for being potentially fraudulent 

New Refund Request  - a consumer has requested to return an item via their "My Account" on the shopping portal 

Settlement Processed  -  indicates that a settlement has been processed for the business and the funds are available in the Paylution account

Shipping Timer Expiring  - pre-notifies the Fulfiller that they need to ship the order to the consumer in the allotted amount of time indicated by the Merchant

Unclaim Request - notifies the Merchant that a Fulfiller is requesting to unclaim an order; this includes both manually claimed and auto-claimed orders