Viewing the Order Overview Panel
The Quivers order overview panel provides a full summary of orders and their current statuses. This panel also provides access to the order details screen which is where orders are processed on Quivers. Merchant and fulfillers have the same view in this screen. Below are all the statuses, columns, and features and how you can utilize them on Quivers.
|At the top of the order overview panel is the ability to search for an order based on the Order Id, Products, Customer Name and Customer Email.|
|Customize what product data fields display in the "Products" column by selecting the display settings button and selecting the checkbox next to each product reference field. The column will update to display that product information.
|When "Refresh Orders" is selected, the panel will look for any new orders that have been placed.|
Status: The first column in the order overview screen is a list of statuses for items so businesses can know where the order left off in the fulfillment process or post-fulfillment process. The statuses can be filtered by utilizing the dropdown to the left of the search bar as shown below.
Status Labels & Their Meanings
|The timer countdown next to the Available label means the order is currently available to fulfillers. This timer will indicate how much longer Fulfillers have with an order.|
|Orders which have been claimed for fulfillment will have a "Claimed" status next to them. They still need tracking information added and the be marked as shipped before the order is "complete" in the Quivers system.|
|Fulfillers that claim orders on Quivers to fulfill will trigger the "Authorized Fulfillment" label on the order overview panel. A merchant can see which specific fulfiller is fulfilling the order by navigating to the order details panel by clicking on the order from the order overview panel.|
|Once an item has had tracking information and been "completed" by being marked shipped in the Quivers panel, a shipped label will display. Items can have different statuses in Quivers, so the shipped status may be for only part of the order.|
|If a customer has requested a return, the fulfilling business will be notified and the item(s) will have a "return requested" status next to them indicating a business need to approve the return before the customer can send the product back to be refunded.|
|Returned means the product has been sent back to the business and the customer has been refunded for their purchase.|
|When a consumer selects a faster shipping as checkout, the order will display "Expedited Shipping" to let merchants and fulfillers know the consumer expects the product to be shipped to them faster than a normal shipping experience does.|
|If an order is cancelled by a merchant, the order will display cancelled. This means the customer's order was not fulfilled and they were not charged for the transaction. This can not be reversed in the Quivers Admin Panel.|
Order ID - The value in this column displays the order reference number that Quivers assigns to the order at the time the customer places the order. The customer receives this order ID on all transactional emails as a method to reference their order.
Marketplace - This column displays the merchant-named shopping environment where the consumer placed their order. The order overview screen can use the Marketplace filter at the top of the screen to filter orders to only display from a single environment.
Products - The listing of what products were purchased will display in the "products" column of the order overview panel. If there are many products in a particular order, you can hover over the product listing to see products which are not able to be displayed in the column.
Qty - The number of products which are within the order will display in the Qty column.
Claim Total - The amount that a business would receive for fulfilling an order will be listed in the Claim Total column. This does not include the total if an order is partially fulfilled. The partially fulfillment claim totals will be available within the order details panel.
Customer - The customer name which is listed in the customer column is the "ship to customer" and not the billing customer. This name is listed here for order reference purposes in case the customer reaches out to the merchant directly. More customer details can be accessed via the order details panel.
Location - Each order includes the shipping location to indicate to businesses (fulfillers and merchants) where the order is being shipped to. Some businesses may find certain shipping locations more optimal to claim than others.
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