1. To create a “Custom Refund,” you will first mark the product as shipped. 2. Once the status of the order changes to "Shipped," the "Return/Refund" tab will be highlighted in blue. 3. Click on it, and a new "Return Items" window will open. On this window, choose "create return" from the drop-down on the top and click on "Custom Refund" under the refund options in the table. . Lastly, enter the amount to be refunded and click on "Create" on the bottom right.